TDV · Operations Hub
tiquetesdevuelos.com
Call Center & Fraud Prevention
TDV
Ops Hub
tiquetesdevuelos.com
Tools
🎧QA Analyzer3
🛡️Chargeback7
Reports
📋Risk Log
👤Agent Scores
QM
QA Manager
Supervisor
⏻
🎧 Multilingual AI Call QA Analyzer
Auto-detects Spanish · English · Spanglish · Scores compliance, tone & commitments
Load demo:
Calls Today
47
↑ 12 vs yesterday
Avg QA Score
78/100
↑ 4 pts this week
Flagged Calls
3
↑ 1 vs yesterday
Lang Mix Flags
2
Customer confused
🎙️
Drop call recording here
MP3 · WAV · M4A · OGG  |  Spanish · English · Mixed  |  Max 200MB
Uploading...
Iniciando análisis...
🌐 Detecting language & speaker roles
📜 Parsing transcript segments
✅ Checking script compliance
🎭 Evaluating tone & professionalism
⚠️ Scanning for unauthorized commitments
🌎 Analyzing language consistency
📊 Generating QA scorecard
🌎
Language Detected
–
📝 Transcript
–
🔍 AI Findings
Overall QA Score
74
/ 100
Needs Improvement
Script Compliance
82
Tone & Professionalism
79
Commitment Accuracy
58
Resolution Quality
71
🌐 Language Quality
Grammar & Clarity
88
Language Consistency
91
Code-switching Clarity
N/A
⚡ Actions
AI Summary: Click "Analyze Call with AI" or load a demo call to see the AI-generated summary here.
🛡️ Chargeback Prevention System
Enter booking details — AI scores fraud risk and generates dispute evidence
Active CB Cases
7
↑ 2 new today
High Risk Bookings
12
Last 30 days
Disputes Won
68%
↑ 9% this month
Fraud Prevented
$4.2K
This month
📋 Booking Details
⚡ Risk Analysis
Fraud Risk Score
87
/ 100
HIGH RISK
Risk Signals
Passenger ≠ card holder name HIGH
IP country (Venezuela) ≠ billing country HIGH
Same card, different name booking 3 days prior MED
Verbal authorization confirmed on call MITIGATES
🎯 Actions
AI Rec: Block this booking immediately. Mismatched names + IP mismatch = strong stolen card indicators. Pull call recording as evidence before any ticket issuance.
📋 Chargeback Risk Log
All flagged bookings — last 30 days
PNRPassengerRouteAmountRiskStatusDate
MXQ7PKRodrigo MendezBOG→MIA→JFK$1,24887 HIGHBlockedJun 11
TYR3MNCarlos ReyesMIA→MAD$89062 MEDFlaggedJun 10
BKP9QZAna GutierrezJFK→BOG$42091 HIGHDisputedJun 8
ZXW1LKJohn SmithLAX→CUN$31028 LOWClearedJun 7
👤 Agent Performance Scores
AI QA scores per agent — June 2026
AgentLangCallsScriptToneCommitmentsGrammarAvgTrend
Ana R.ES249188859088↑ +5
Carlos M.ES318279588574↓ -3
John P.EN187683728877↑ +2
Sofia L.ES/EN226570687467↓ -6